Frequently Asked Questions

Does miTRAX report Patient Reported Outcomes to the American Joint Replacement Registry?

The requirement to collect and report PRO data for the Centers for Medicare and Medicaid Services (CMS) mandate is April 1, 2016. miTRAX collects data using the PROMIS-10, HOOS, JR. and KOOS, JR. measures. The data can be delivered directly to the ARJJ or into an institution’s EHR for self-reporting.

How does this benefit the patient?

Studies have proven that when patients are better educated and prepared they are more engaged and have better outcomes. A recent Gallup survey reported that satisfaction rates increased by over 25% and problems decreased by 20% when the patients felt like the providers properly educated them and prepared them for a procedure.

Is it easy for the patient to use?

The patient interface is designed to be intuitive and in most cases doesn’t require any kind of training to use it. The patient experience is very similar to the way you use Facebook. We have found that even older patients who don’t regularly use the internet use Facebook as a way of connecting with their extended family and since the miTRAX user experience emulates it any anxiety related to using miTRAX is significantly reduced.

How is this different from the education links on my website?

The links on your website can act as a good source of information for your patients but miTRAX  takes patient education to a whole new level. The miTRAX content in the form of documents, messages, and videos get delivered on a schedule based on where the patient currently is on the protocol timeline, or how they have responded to a survey question. For example if a doctor records a video message such as: “I know that you just had your knee replaced yesterday and I wanted to let you know that it’s normal to have pain, I want to encourage you to take your pain medications today, and let you know that the pain should start to go down in a day or so.” This message can be scheduled to be delivered to all of this doctor’s patients the day after the procedure.

Why do providers need miTRAX?

In today’s environment of value based reimbursements, bundled payments, and patient centric care, providers are being asked to do more with less resources. The only way this can be accomplished is by improving the way patients take responsibility for their own care and by automating the way in which patients are educated, monitored, and communicated.

What if my patients aren’t all on the same care plan for the same procedure?

We understand that different patients will need variations in the steps and timeline of the procedure protocol. miTRAX accounts for this and allows you to add or remove steps and to accelerate or slow down the schedule based on the patient’s needs and how they are progressing through the recovery.

Do you have an IOS or Android App?

Yes we have both and they are easy to install and intuitive to use.
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Are you HIPAA compliant?

miTRAX complies with all of the HIPAA regulations.

How can family members share in the Patient’s care?

Statistics show that when family members share in the accountability of a patient’s care, the patient is more engaged and compliant. miTRAX provides proxy settings so that a patient can designate family members, healthcare providers, etc., safe, secure access to their care plan. Each proxy has their own secure logon that can be accessed via the web or the miTRAX free app.

What kind of results should healthcare providers expect to see?

A decrease in the overall cost of a procedure since the delivery and monitoring of assignments and patient responses is done automatically and on a schedule. This allows you and your staff to identify and spend time with the patients that are a greater risk of having complications that could lead to readmissions and other issues.

Doesn’t my EHR solution already do this?

Most Electronic Health Record Systems are designed as a repository for the patient’s health information. miTRAX on the other hand is designed to interact with the patient throughout the continuum of a procedure to provide information, ask questions, analyze patient responses, and determine when and how to notify the patient or care givers when something needs additional attention. miTRAX collects information about the provider/patient interactions and can pass this information onto the EHR system through integration to be added to the patient’s permanent record.

How does this work with my existing systems?

miTRAX had integrations that allow it to pass alerts and notifications that are generated by patient’s responses into your existing systems. What this means is that you get all of the benefits of improved outcomes, better satisfaction scores, and reduced overall costs without having to learn any new system. The miTRAX generated alerts are accessed and resolved in the same place and in the same systems that you use today.

How does this benefit the provider?

By automating the way the patients are educated, monitored, and communicated with providers can increase the frequency of interaction with patients without increasing resources and the associated costs. miTRAX helps provides achieve the triple aim of healthcare which is improved outcomes, better patient satisfaction, and reduced costs

How can I make sure my patients are engaging with the information I’m assigning to them?

All of the patient activity is tracked in the system. If patients miss due dates they are alerted with reminders to complete assignments. Triggers can also be set so that alerts can be sent to the right users if patient responses become out of range.

I already have a patient portal, why do I need miTRAX?

miTRAX augments your patient portal and can be configured to interoperate with it. miTRAX uses configurable logic to determine when to deliver content, messages, or surveys to patients. It also uses this logic to evaluate how the patient is interacting or responding to these assignments and uses patient responses to create alerts, notifications, and or automated follow ups. This automation saves you time, increases the frequency and consistency of provider/patient interactions, and reduces costs.